Humber and North Yorkshire Health and Care Partnership commissioned Eski to produce explainer films and supporting materials to assist voluntary community sector organisations to help people within the community download and use the NHS App to help them in a range of ways.

To do this, we needed to assess all existing national materials, develop clear instructions in the form of voiceover scripts, and conduct focus group research to test these with volunteers in the community and check that all variations of the app set up process were accounted for.

We filmed the two processes of how to set up the app and how to use it with an actress following the steps as well as using screen recordings to show close-up demonstrations. These were then combined to produce high quality explainer films to promote the benefits of the app and support those who wish to start using it.

The two films were also made into supporting print materials with step-by-step guides designed to be easy to read and understand.

Having completed these, our client asked whether we could help them reach communities with English as a second language through these materials. We had the content of both the films and the printed materials translated into three languages, adding subtitles to the films and producing printed versions of the guides in Polish, Romanian and Swahili.